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After-sale Service
Within 30 days from the date of receiving the product, the user finds that the product has quality problems and our ToupTek Support confirms the problem upon inspection, we provide a free replacement service .
Warranty Period for ToupTek Branded Products
ToupTek providing a 2-year warranty for branded products purchased directly from ToupTek .
This warranty period commences from the day following the customer’s receipt of the product.
Warranty Cover
If the Products are under the following circumstances, they are not within the scope of warranty service, ToupTek may provide maintenance services to the Users:
The Warranty Period of the Products has expired; or
The Products are injected into liquid or affected by moisture or corrosion; or
The Products are damaged by an external force (such as the broken of the camera protection window glass, the deformation of the product shell, the broken of the USB port, etc.); or
Disassembling, repairing by a third party, refurbishment of the Products (such as downloading erroneous firmware) without the written authorization of ToupTek; or
The product system is modified, or the maintenance notice is lost or changed; or
Product quality problem caused by installation not following the requirements or instructions for the Products; or
Physical damage or failure of the Products caused by the force majeure (such as solid vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
Damage caused by the improper User operation during the period of shooting or use, such as using without the equipment protection or direct shooting of the sun; or
No valid purchase invoice or warranty certificate;
Any quality problem with the accessories or other parts of the products is not a condition for the return or change of the Products, and the User may solely request to replace the accessories with new ones, which shall be handled after verification by the ToupTek Support.
Repair and Replacement Process
For normal repair or replacement during the warranty period,and our technicians have confirmed that it is not caused by human factors. ToupTek is responsible for return shipping costs. Users must specify the reasons for damage and provide supporting evidence, such as pictures or videos.
If the damage is caused by the user himself, he needs to pay the round-trip shipping fee.ToupTek has the right to charge Warranty fees based on the actual maintenance situation.
When returning products confirmed for replacement by ToupTek, users must contact our customer service staff first to confirm what needs to be returned.
How to Seek Technical Support and After-sales Service?
Users can contact HELP on ToupTek website or send an email to astro@touptek.com.
Agent-Purchased Products
Customers who purchase ToupTek products from authorized agents can directly contact the respective agent for after-sales service.
Your satisfaction and understanding of our Warranty and Return policy are important to us. If you have any further inquiries, please don’t hesitate to reach out to us.